Clean Visuals is dedicated to providing the highest quality web design services for our clients. However, we understand that there may be instances where a client is not satisfied with our services. In these cases, we offer a limited time window for clients to request a refund – until the mockups have been approved.
Once mockups have been approved, no refunds will be given under any circumstances. This includes instances where the project is not completed to the client’s specifications or if the project is delayed due to lack of communication from the client.
Please note that web design and development projects require significant resources and time, and incur internal expenses. As a result, any payments or deposits made for these services are non-refundable. This includes custom design projects (such as logo designs, banners, mockups, etc.) and custom website projects (such as WordPress websites, Shopify e-commerce websites, etc.).
If a client cancels a project, delays it, or postpones it, any amount already paid will be retained by Clean Visuals. In addition, the client may be responsible for paying any additional costs incurred for work completed beyond what was already paid for.
We encourage clients to carefully review our terms and conditions before proceeding with a project. If you have any concerns or questions about our refund policy, please don’t hesitate to contact us.